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Freequently Asked Questions

Find an instant answer from the following frequently asked questions. Please don't hesitate to email us if you still have any questions.

1. OK. In one sentence. What is Yumi?

Yumi is an app that allows people who live close to one another to connect and meet, all while ensuring 100% anonymity for everyone involved.

2. I’ve used other dating apps before. How is Yumi different?

Yumi is first-of-its-kind software that is designed entirely around the idea of people getting to know each other anonymously, and ultimately, meeting up. We only match you with people nearby, and once a match has been made, you’ve got 24 hours to start a chat, or the match will expire.

3. How does Yumi work?

Easy. Registration requires no email, no phone number, no Facebook info. You don’t even need to provide a selfie if you don’t want to — you can opt for a 15-second voice message instead. Once you’re logged in, you’ll be dealt four “cards” with potential matches in your area under two of them. It’s a 50-50 shot, so there’s an element of luck involved… but that’s all part of the fun!

4. I want to provide a selfie, but I’m a little shy…

That’s cool. There’s a better chance of meeting someone if they know what you look like, but if you’re concerned about being identified, Yumi has a variety of built-in effects, filters, and stickers that you can apply to your pic to hide the parts of yourself you want to hide.

5. What if I don’t want to provide a selfie?

No problem! One of the things that makes Yumi unique is that we offer the opportunity for users to replace a picture with a 15-second voice profile, so potential matches can hear you before they meet you. Get creative!

6. Do I get a second chance at pulling a card I missed out on?

No worries. The cards you missed will be reshuffled in 24 hours, so you’ll have 50% chance to flip them over, all over again.

7. What is an Extra Flip, and how do I get one?

An Extra Flip gives you a chance to try your luck by selecting one or more additional cards during the same round. So, instead of selecting only one card out of four, you get to select two or more! Free members have 1 Extra Flip everyday. Users who have Yumi Plus will get 6 more each day.

8. Why did my Yumi Card disappear?

Once you’ve drawn someone, you have 24 hours to start a conversation. If you don’t, the opportunity disappears.

1. I’ve flipped a card. What now?

Once you’ve found a match, Yumi features a variety of in-app services that allow you to start a conversation. Text, location sharing, photo exchange, and voice services are all available in the Yumi app, giving you all the tools you need to chat and have some fun.

2. Why did my conversation expire?

If you haven’t gotten back to them within 24 hours of being matched, your match automatically expires.

3. How do I activate a conversation?

Both people have to send messages within 24 hours. Then the conversation is activated.

4. Why is there an exclamation point next to every new message I type?

If you see an exclamation point next to a message you send, it means that the user has either blocked you from contacting them, or has deleted their account.

5. How do I delete a chat in the Messages list?

To delete a conversation, go the chat page you have open with the person, tap the ellipsis (...) icon on the top right corner of that page, and hit Delete this conversation.

6. Why does Yumi constantly show “There’s no one around you.”?

You’re using too narrow of a narrow filter. Reset your filter to broaden your search, and try again. Or there aren't enough members in your area, please be patient to have more matches soon.

7. Can I withdraw or delete a picture I sent in a chat?

Yes, it's available for you to withdraw a picture you sent within 3 minutes in a chat. Also, you're able to delete a picture from a chat, but please note that the picture won't be deleted from the other person's conversation.

1. Why do I see more than one profile of myself on Yumi?

As being an anonymous app, we don't collect your email address, phone number or social accounts to create your account. Instead, we use a UUID (Universally Unique Identifier) which is generated randomly to connect you with your account. You will have more than one account on the Yumi app as a result of your UUID is changed when you: - Factory reset your device; - Use our app on a different/new device; - Reinstall the operating system of your device. If you have any problem to remove your repeated accounts, feel free to contact us at [email protected] and we'd be more than happy to help.

2. Can I sign out of my account?

Currently, there is no option on the Yumi app to sign out. We’re considering it carefully for the future, though.

3. Why was my photo moderated?

Yumi doesn’t require your face in a photo, but we want to make sure it features you. Also, we don’t accept pornographic images, nude images, or blank pictures.

4. Why was my voice moderated?

Show yourself with voice by signing your favorite song, recite your favorite movie quote, intoduce yourself, or describe your idea match. We don't accept voice contains objectionable content, doesn’t feature you, or blank voice.

5. What if I don’t want my profile visible all the time?

No problem. You can hide your profile when you’re not using the app, and can make it visible only when you’re searching for a match. All the better to limit your visibility as much as possible, if you’re so inclined. For security purposes, if you want to hide your profile, you’ll need to do it directly on the app. Please note that you’ll not be shown to other people. To hide, tap the Profile icon at the bottom left corner, then go to Settings > Show Me on Yumi.

6. Why do some of my connections have no profile photo?

It’s possible the person chose not to list a photo. Or, either the profile photo was moderated, or they have deleted their account.

7. How do I delete my account?

For security purposes, if you want to delete your account, you’ll need to do it directly on the app. Please note that you'll permanently lose your matches, messages and other information associated with your account. Tap your profile image at the bottom right corner of main screen > Settings > Delete Account.

1. How does Yumi know my location?

Like any other app: through your mobile device’s location services. These can be toggled on-and-off, but we recommend keeping location services activated. At its core, Yumi is location-based, and it’s impossible to meet people nearby without knowing where you are. Don’t worry — we’ll never share your location information with anybody.

2. How do I display my location on the map?

If you want to display your location on a map, you’ll have to enable it by going to Settings. You can enable via Settings > Location > Show Me on the Map.

3. How do I change my location?

If you have given permission for Yumi to use your device’s location, then your location will be updated automatically if you have moved to a new place. You can also set your location manually if you think it’s wrong. Just tap the profile photo at the bottom-right corner for the screen after you login. Then, go to Settings > Location, then click the “Edit” icon. The app will allow you to choose a new location on the map, or search for a new location.

4. Who uses Yumi?

Anyone over the age of 18 who is looking for a hookup. Male, female, couples, single, married, LGBT — Yumi welcomes everyone. Once you’ve selected your gender and whom you’re looking to hook up with, Yumi takes care of the rest, showing you only the people you’re interested in meeting.

5. Does Yumi accept sex workers?

No. Yumi is an anonymous hookup app for no strings attached fun. We DO NOT allow sex workers.

6. How much is Yumi Plus?

Yumi has multiple subscription options to choose from, starting as low as $19.99 USD per month. Plans include: - 1 month Yumi Plus for $19.99 USD - 3 months Yumi Plus for $39.99 USD, $13.33 per month - 6 months Yumi Plus for $59.99 USD, $9.99 per month

1. How anonymous is Yumi?

As anonymous as you can get. Unlike other sites, we never collect your personal information — email address, telephone number, Facebook account, etc. — so not even we have any idea who you are. The only identifying information is your selfie, but you don’t even need to provide one of those if you don’t want to (and if you do, Yumi comes packed with a variety of filters, stickers, and effects so you can disguise yourself).

2. Will Yumi share my photo or voice profile with third parties?

Absolutely not. That would defeat the purpose of privacy, wouldn’t it.

3. I’m interested in something… fun. Like… you know what I’m talking about.

Something kinky? Always wanted to try a threesome? Experiment with BDSM? Have at it. We recommend chatting with your match before meeting to see if they’re interested in the same things, but the whole idea is to have a good time.

4. Why doesn’t it work when I try to contact you by tapping “Send Us Feedback”?

To send us an email, you need to add an email account to your smartphone. If you not want to do this, please directly contact us at [email protected]